Massive fall in hospital complaints

BBC Scotland not interested

From Public Health Scotland today:

  • There was a 23% decrease in the total number of NHSScotland complaints received in 2020/21 (24,905) compared to the previous year.
  • NHS Board complaints decreased by 29% to 17,333, while NHS Primary Care Service Contractors complaints reduced by 5% to 7572. Independent GP Practice contractor complaints increased by 14% to 5326.
  • The total number of complaints that were closed in 2020/21 by NHS Boards went down by 31% (15,963). 

https://www.publichealthscotland.scot/publications/annual-report-on-complaints/annual-report-on-nhs-complaints-2020-to-2021/

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