Headlining in the Herald today a genuinely troubling report. Something went badly wrong. It should not have happened. Lessons must be learned.
Nobody died and the SAS responds to around 1.8 million calls per year. That’s around 4 900 per day.
One serious error reported from nearly 5 000? What does the public need to know to enable them to make sense of their world? Should they fear that the same will happen to them or take reassurance that this kind of thing hardly ever happens? What is ‘the‘ news?
Here’s the kind of thing, I’d say is ‘the‘ news:
The Scottish Ambulance Service changed the way it responds to the most unwell patients in 2016 with 999 call handlers giving the highest priority to incidents such as cardiac arrests. An evaluation of the changes has found the system has saved the equivalent of 1182 lives. Under the new system, call handlers are taking longer on the phone to despatch paramedics and some lower priority calls are waiting longer for an ambulance. A Freedom of Information request by the Scottish Conservatives revealed that an additional 62 patients were saved in Lothian as a result of the changes in 2017.
They can do it.