One error among thousands done well does not make a crisis

Headlining in the Herald today a genuinely troubling report. Something went badly wrong. It should not have happened. Lessons must be learned.

Nobody died and the SAS responds to around 1.8 million calls per year. That’s around 4 900 per day.

One serious error reported from nearly 5 000? What does the public need to know to enable them to make sense of their world? Should they fear that the same will happen to them or take reassurance that this kind of thing hardly ever happens? What is ‘the‘ news?

Here’s the kind of thing, I’d say is ‘the‘ news:

The Scottish Ambulance Service changed the way it responds to the most unwell patients in 2016 with 999 call handlers giving the highest ­priority to incidents such as cardiac arrests. An evaluation of the changes has found the system has saved the equivalent of 1182 lives. Under the new system, call handlers are taking longer on the phone to despatch paramedics and some lower priority calls are waiting longer for an ambulance. A Freedom of Information request by the Scottish Conservatives revealed that an additional 62 patients were saved in Lothian as a result of the changes in 2017.

They can do it.

5 thoughts on “One error among thousands done well does not make a crisis

  1. This kind of reporting has been a staple of ‘journalism’ since journalism began. The next stage is to generalise from this particular to a damning of the entire system as a ‘total failure’.

    The ‘left’ and trade unions are pretty strong on this, too. The Morning Star is always ‘slamming’ various actions.

    Mr Gary Smith of the GMB has just condemned the City of Glasgow as the filthiest in the world because there is flytipping and litter in places.

    Liked by 2 people

  2. You may wait 17 hours for an ambulance – but if you ring the BBC or The Herald or any of the ”Scottish Unionist ” political parties about a health complaint they will have Jackie Baillie , Anal Sarwar and wee Willie Rennie ( the kind that does not alleviate acid indigestion ) round at your house with a BBC camera crew and guarantee of being headline news before you even hang up the phone !

    Liked by 3 people

  3. Strangely I was reminded by this of London’s ambulances stranded at hospitals unable to discharge patients, folks dying in the street and at home, and not a peep from the Herald or any of Scotland’s concerned and impartial media…
    We can all appreciate it all went terribly wrong for this lady and it is absolutely right it be fully investigated, but let’s get a sense of perspective if that is at all possible for either the Union Unit or the Herald…


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