In the Herald today from Neil Mackay:

Until recently, I’ve only needed the NHS for short, sharp interventions – a tonsillectomy, an appendectomy, x-rays and stitches for injuries and accidents. I’ve never – until this summer – needed the NHS long-term. I’m now, though, into my fifth week of living and breathing the NHS, and much to my sadness my view of our health service has changed.

Mackay seems to have had a tough time. I don’t question his suffering. I genuinely hope he is recovered. It sounds like the staff were a bit tough on him as he struggled with post-surgery pain. I’ve had a similar experience but my conclusion, after a bit of time to get over myself, is different.

The staff are of course experienced. Maybe they know that toughing it out is the only way back once the surgery is over? I’m not sure what they could have done otherwise.

But, I mean, so what? Among the millions delighted by their care, you weren’t. What use is that to the rest of us? Here is some useful stuff:

Nine out of ten people were positive about their overall care and treatment whilst in hospital. Overall, people were very positive about their experiences of hospital staff, with a slight increase in the overall positive rating, to 91 per cent.

https://news.gov.scot/news/inpatient-experience-survey-2018

In 2018/19 NHS Scotland A&E outstripped all other parts of UK despite English figures being fiddled: https://talkingupscotlandtwo.com/2020/01/03/in-2018-19-nhs-scotland-ae-outstripped-all-other-parts-of-uk-despite-english-figures-being-fiddled/

Best wishes to NHS Scotland! Here’s the evidence it’s easily the best in the UK and one of the best in the World: https://talkingupscotlandtwo.com/2019/12/29/best-wishes-to-nhs-scotland-heres-the-evidence-its-easily-the-best-in-the-uk-and-one-of-the-best-in-the-world/