Private care homes for the elderly in Scotland complained about 4 times more often than voluntary or local authority homes

Private care home in Skye

There are 291 voluntary [not for profit] sector, 232 local authority and 727 private care homes in Scotland.

https://www.isdscotland.org/Health-Topics/Health-and-Social-Community-Care/Publications/2018-09-11/2018-09-11-CHCensus-Report.pdf

In the last year, to March 31 2020, there were 158 complaints about voluntary sector homes, 2040 about private homes and 146 about local authority homes.

https://www.careinspectorate.com/index.php/statistics-and-analysis

There are thus 2.5 times as many private as voluntary homes but the level of complaints is 13 times higher.

There are 3.1 times as many private as local authority homes but the level of complaints is 14 times higher.

So, the level of complaints to private homes, taking account of the number there are, is around 4 times higher than in voluntary sector or local authority care homes for the elderly.


Discover more from Talking-up Scotland

Subscribe to get the latest posts sent to your email.

10 thoughts on “Private care homes for the elderly in Scotland complained about 4 times more often than voluntary or local authority homes

  1. It’s hard to say exactly when year on year council budget cuts started to bite. I’ve heard the banking crisis being blamed and the consequent austerity policy brought in by Cameron. Most working in council land and responsible for managing front line services however, will tell you they became noticeable around the mid 90s.

    It wasn’t rocket science for any body working in the care industry, and yes it is an industry, to conclude that things were going to get worse as funding was squeezed ever tighter.

    Standards in my opinion have been falling across all aspects of care provision for all our vulnerable people for quite some time. When you add a profit motive drain into the mix then obviously the problems will be worse.

    It’s also worth considering that residents in care homes almost never have capacity to make formal complaints. They are normally made by concerned relatives who often become demonised as trouble makers in the system. There are though, a great many residents without anybody to complain on their behalf so their plight goes unnoticed. The recorded and upheld complaints are consequently only the tip of the iceberg.

    There are of course some good places and there are many good people working across the sector and this I know to be true. Those of us working in care, long ago learned to fear reviews because we knew their purpose was cuts to the service. If as a society we commit to looking after our elderly properly however, the whole system needs reviewing and properly funded.

    Try getting your average Tory to agree to that.

    Liked by 1 person

    1. I have had experience of being cast as a trouble maker when complaining about, for example, the lack of cleanliness in the en-suite bathroom of an elderly relative. It was even suggested that he was deliberately making a mess after the cleaners had been in.

      Like

  2. Perhaps people complain about poor service when they pay for it, but others are less willing to complain when the management is a charity or an authority?

    Like

  3. As far as the Private homes are concerned
    Then most of the companies involved
    Have ingrained in their philosophy
    Wealth before Health

    Like

  4. Tweet from Anthony Costello

    “Time to stop the daily deaths stats from government? The real excess deaths for May 5th based on this chart will be over 50,000 deaths, 45000 higher than Germany.
    Quote Tweet

    Chris Giles
    @ChrisGiles_
    · 3h
    This is about right https://twitter.com/ukcivilservan

    Like

Leave a comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.