The Herald on CalMac – More balanced framing would likely improve both the journalism and its durability with readers.

In Scotland the Herald newspaper has mounted repeated attacks on Scottish CalMac ferries, always without any context in the form of the higher costs and other failures of other ferry companies in England and in North America. Given their high frequency and constant unvarying dramatic negativity is it likely that readers may tire of these reports and that they may come to be counter-productive for the newspaper as a business?

Yes, it is plausible that the high volume and consistently dramatic negativity could eventually tire some readers and prove counter-productive for The Herald as a business.

These problems are real and locally important—islanders face cancellations, longer journeys, and economic disruption. However, the claim that coverage routinely omits comparative context is broadly accurate. Other ferry systems face parallel difficulties:

  • In England, Which? customer scores have placed CalMac around 69%, ahead of Wightlink (66%) and Red Funnel (64%). Red Funnel and Wightlink have faced technical faults, reduced or slower sailings, high prices, debt burdens, and preventable disruptions. The Scilly Isles service has also had well-documented replacement and reliability problems.⁠https://www.which.co.uk/reviews/ferries/article/best-and-worst-ferries-aZBMl6S5heSv
  • In North America, Washington State Ferries (the largest US system) operates an older average fleet (around 35 years, with vessels over 50–60), has recorded thousands of cancellations, runs with reduced vessels due to mechanical issues and crew shortages, carries large deferred maintenance backlogs, and faces very high newbuild costs (hundreds of millions per vessel, inflated by Jones Act constraints). Alaska’s Marine Highway and other systems have also seen fleet reductions, ageing assets, and reliability pressures. Some analyses have claimed CalMac reliability compares favourably with WSF in certain periods.⁠https://www.catoeconomics.org/p/jones-act-exacerbates-us-ferry-system

Over time, constant dramatic negativity without balance risks:

  • Reader fatigue or “outrage saturation,” reducing attention and trust.
  • Perception of agenda-driven reporting rather than proportionate local journalism, especially if readers notice the absence of comparators or the repeated focus on one operator while related public bodies receive less scrutiny.
  • Potential alienation of segments of the audience who use the service, live on the islands, or simply prefer contextual reporting.

In short, the underlying service problems are genuine and newsworthy, but the high frequency and limited comparative context make reader weariness and eventual counter-productivity a realistic risk. More balanced framing (acknowledging similar pressures elsewhere and distinguishing operational, procurement, and political responsibilities) would likely improve both the journalism and its durability with readers.

How many times has the Herald written on CalMac ferries?

In practical terms, the total is almost certainly in the hundreds over the last decade, with periods of multiple stories per week or even per day during major disruptions or revelations.


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2 thoughts on “The Herald on CalMac – More balanced framing would likely improve both the journalism and its durability with readers.”

  1. The exaggerated negativity leading to the false impression that few services run or that islands are routinely cut off from the mainland also does not help the economic challenges faced by island businesses for which tourism is important.

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    1. I wonder how often if at all the articles abot ferries mention the Road Equivalent Tarrif (RET) which led to a significant reduction in fares. This reduction helped the permanent residents of the islands eg cheaper fares to the mainland for hospital visits etc. The reduction in fares also increased 6tourism to the islands thus increasing the economic wellbeing of the islanders and the businesses on the islanders.

      But the constant negativity of the media especially the BBC about the performance of the ferries/CalMac has probably had a negative impact on these benefits of the RET. Deliberately?

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