From the Daily Mail 6 May 2026:

More than 134,000 written complaints about GPs were made to NHS England last year, with communication issues, staff attitudes and treatment errors driving the deluge. The data shows record numbers of patients are so unhappy with their experience of services that they have lodged their concerns – marking a 10 per cent rise since 2023-24.

It comes after a damning survey revealed that GP surgeries are forcing the elderly to book appointments online, against NHS rules – which say there must be a range of booking methods. The data, published by NHS Digital, shows 134,501 complaints were made against GPs in 2024-25 – accounting for just over half of all grievances shared with the NHS. https://www.dailymail.com/health/article-15790955/GP-surgeries-breaking-NHS-rules-elderly-book-online.html

So, if as the media operating in Scotland dearly wish, things were at least as bad in Scotland, that’d be one tenth, 13 450?

From Annual report on NHS complaints 2024 to 2025, published 20 January 2026:

The number of complaints received by Independent Contractorsincreased by 3% to 9,689 (previously 9,397) in 2024/25. Of this total, the number received by Independent GP Practices increased by 8% to 7,513 (previously 6,949) but those received by Independent Pharmacy contractors decreased by 23% to 1,081 (previously 1,406). https://publichealthscotland.scot/publications/annual-report-on-nhs-complaints/annual-report-on-nhs-complaints-2024-to-2025

How big a percentage difference is that, from 13 450 down to to, in effect, only 7 513?

45% lower.