Shocking contrast between customer satisfaction with CalMac and British Columbia Ferries with latter often screamed at, spat on or threatened due to poor performance

The 61 year-old still in service Queen of New Westminster
CalMac’s oldest large ferry, the 42 year-old MV Isle of Arran

Professor John Robertson OBA

From the Times Colonist on 10 October 2025:

The union representing B.C. Ferries workers says its members are facing “disturbing” levels of abuse from passengers. A survey of B.C. Ferry and Marine Workers’ Union members indicated that more than 80 per cent of respondents said they have been threatened with violence on the job, and 92 per cent said they have witnessed it. The union released the results of its survey as the Thanksgiving weekend got underway in what is expected to be one of the year’s busiest for ferry travellers.

Behind every sailing is a crew doing their best to get British Columbians where they need to go,” Eric McNeely, union president, said in a statement. “They shouldn’t have to fear being screamed at, spat on or threatened in the process.”

The union said 65 per cent of respondents said the incidents of abuse have affected their mental health. Nearly half said violence or aggression at work has made them consider quitting.

https://www.timescolonist.com/local-news/ferry-workers-cite-abuse-call-for-patience-and-kindness-ahead-of-busy-holiday-weekend-11336950

Though inexcusable, this behaviour has resulted from years of neglect with troubled ferries on average 10 years older than those of CalMac, only a tenth of the government subsidy in Canada, leading to far higher fares than on CalMac ferries, declining reliability and safety problems due to inadequate crew.

Meanwhile in Scotland:

CalMac’s 30 thousand response, passenger satisfaction with staff, survey results of 2024

Source:

https://acrobat.adobe.com/id/urn:aaid:sc:EU:f40f35a1-285c-4cd4-af88-00c897d33a50?viewer%21megaVerb=group-discover

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