From BBC Scotland today, fed by a Scottish Labour Freedom of Information request:
Nearly a quarter of Scotland’s NHS 24 calls are being abandoned before they are answered, new figures show. Between February and June, 23% of calls to the 111 helpline did not reach an operator before the caller cut off. A freedom of information request from Scottish Labour revealed that of the 785,456 calls made to the 111 service in the last five months, 180,940 were abandoned.https://www.bbc.co.uk/news/uk-scotland-62190497
From the Independent, also from Scottish Labour’s rodent team, but not mentioned above, in February 2022:
So more calls yet a higher percentage answered? Good news? The people have a right to know?