Oooooh that seems a lot but is it?

In the Herald today

‘A TOTAL of 1,700 complaints relating to patients being discharged from hospitals have been made to Scottish health boards since 2014/15.’

Wow! FFS! That’s a lot! They must be really bad. I blame the SNP!

That’s what they want you to think. Consider these

  1. They’ve lumped 5 years of data together to make it seem more than it is and perhaps to conceal a trend. It’s 340 per year on average. Still a lot?
  2. How many patients are treated every year? NHS Scotland admitted and later discharged 1.2 MILLION people in 2017/18 alone. https://www.isdscotland.org/Health-Topics/Hospital-Care/Publications/2018-09-25/2018-09-25-Annual-QuarterlyAcuteActivity-Report.pdf?
  3. So, only 1 in every 3 529 complained or 0.028%.
  4. How many complained In England? The total for 2017/18 was an astonishing 94 637. https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs/2017-18
  5. Assuming 12 million were treated (10 times the population) that’s 1 in every 127 or 0.78%!

This is a huge difference of clear statistical significance. What might explain it? Try some of this:

https://talkingupscotlandtwo.com/2019/12/29/best-wishes-to-nhs-scotland-heres-the-evidence-its-easily-the-best-in-the-uk-and-one-of-the-best-in-the-world/