Which Scottish public service has the highest customer service rating? I’ll give you a clue – it has red and black funnels
Professor John Robertson OBA We’ve seen a steady stream of politicised propaganda based on CalMac for a few years now and as recently as the above Scotsman headline only 5 days ago, suggesting some kind of crisis in Scotland’s west coast ferry system. You’d think, given its frequency and intensity, it must be real and that, because of that, ferry-users would be making their views clear, on the day they were in some way disappointed, through the company’s own evaluation easily accessible to them. They have made their views clear, but not in the way media critics might have hoped … Continue reading Which Scottish public service has the highest customer service rating? I’ll give you a clue – it has red and black funnels
