A flood of water complaints in England and Wales but barely a dribble in Scotland
In the Guardian today: The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third to the highest level in nearly a decade. There was a 29% increase in 2023-24 in cases escalated to the Consumer Council for Water (CCW) by households that failed to achieve a resolution from their supplier, the watchdog said. The jump has been fuelled by consumer discontent over sewage spills, billing mistakes and problems with water meters, with customers having exhausted their water supplier’s two-stage complaints process by the time they turned to the CCW. Its annual report … Continue reading A flood of water complaints in England and Wales but barely a dribble in Scotland
