Which Scottish public service has the highest customer service rating? I’ll give you a clue – it has red and black funnels

Professor John Robertson OBA

How trusted are the police in the UK? 66% in Scotland, 34% in Northern Ireland, 49% in Wales and mostly around 50% in England.1

How trusted are civil servants in the UK? 6o% in Scotland, 26% in Northern Ireland, 38% in Wales and mostly around 40% in England.1

How satisfied are people with the NHS in the UK? 21% in England2 67% in Scotland,3 28% in Wales.4

How satisfied are people with Schools in the UK? Scotland 69%,5 England 35%,6

What about those CalMac ferries though. Have you seen the news? That guy in the Herald slags them daily. They’re rubbish, I hear. Is there a survey then? There is. This:

84% satisfaction in a 15 000 passenger survey in 2025!7 Really? wow!

Why don’t we hear about this?

Ferry services in England? You must joking. They’re privatised and responsible only to their boards.

Sources:

  1. https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/adhocs/2597trustinpoliceandcivilserviceukregions2022to2023
  2. https://www.kingsfund.org.uk/insight-and-analysis/reports/public-satisfaction-nhs-social-care-in-2024-bsa
  3. https://www.gov.scot/news/public-satisfaction-in-local-health-services/#:~:text=The%20level%20of%20satisfaction%20with%20local%20health%20services,%2887%25%29%20reported%20being%20treated%20with%20dignity%20and%20respect.
  4. https://nation.cymru/news/nhs-in-wales-has-highest-dissatisfaction-rate-in-uk-new-poll/#:~:text=The%20poll%20revealed%20that%20people%20in%20Wales%20are,age%20and%20income%20were%20taken%20into%20account.%20Dissatisfied
  5. https://www.gov.scot/publications/scottish-household-survey-satisfaction-with-schools-2023/pages/satisfaction-with-schools/
  6. https://www.statista.com/statistics/1265541/perception-on-education-in-britain/#:~:text=As%20of%20January%202025%2C%20approximately%2035%20percent%20of,not%20sure%20if%20it%20was%20good%20or%20bad.
  7. https://acrobat.adobe.com/id/urn:aaid:sc:EU:f40f35a1-285c-4cd4-af88-00c897d33a50?viewer%21megaVerb=group-discover

5 thoughts on “Which Scottish public service has the highest customer service rating? I’ll give you a clue – it has red and black funnels”

  4. o/t sorry.

    BBC reporting Scotland lying leading the programme tonight :- of the UK Westminster labour government pm ” … Labour will reverse the winter fuel payment”.

    No he didnae, BBC reporting Scotland is lying. Starmer says his government will think about amending the winter fuel payment cut.

    Not the same thing.

    Look like a lie from BBC, sounds like a lie from BBC, is a lie from BBC.

    Liked by 2 people

    Reply

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