In the Guardian today:
The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third to the highest level in nearly a decade. There was a 29% increase in 2023-24 in cases escalated to the Consumer Council for Water (CCW) by households that failed to achieve a resolution from their supplier, the watchdog said.
The jump has been fuelled by consumer discontent over sewage spills, billing mistakes and problems with water meters, with customers having exhausted their water supplier’s two-stage complaints process by the time they turned to the CCW.
Its annual report shows that customers made a total of 222,956 complaints directly to water companies in England and Wales. More than half of these (57%) related to issues with billing, including disputes around how much people were being charged, methods of payment and difficulties with affordability. https://www.theguardian.com/business/2024/oct/03/unresolved-complaints-water-firms-england-wales
In comes Alec Cole-Hamilton of the smallest party in Scotland, in his speedos, to insist he was surrounded by poo as he swam at St Andrews.
Let’s see if we can find lots of complaints in Scotland:
Let’s try again:
Struggling here.
Wait, found one! From STV in March 2024:
More than 2,000 complaints made about sewage in Scottish waters since 2019
Ah, so around 400 in a year? That’d be around 4-5 000 in England and Wales, all things being equal.
What was the figure for England & Wales?
222,956, 40-50 times more.
I know that’s not just for sewage in the water but hey?
Talking-up Scotland 'Albatraz' 
Thanks John. You continue to do a great job highlighting these differences. I just wish the media (including The National) would help!
LikeLiked by 2 people
400 complaints in a year? That’s not enough of a ‘shock/horror’ media headline. 2000 is much more horrific, but do not emphasise the FIVE YEARS timescale.
400 complaints is less than 8 per week, or around one per day.
Now, what are the nature of these complaints? A fair proportion will relate to road closures and diversions to deal with physical problems. Many will relate to temporary loss of supply. Some will deal with short term slight discolouration after a repair.
in the case of Mr Cole Hamilton, most of the shit comes out of his mouth.
Alasdair Macdonald
LikeLiked by 2 people