From Public Health Scotland today:
- There was a 23% decrease in the total number of NHSScotland complaints received in 2020/21 (24,905) compared to the previous year.
- NHS Board complaints decreased by 29% to 17,333, while NHS Primary Care Service Contractors complaints reduced by 5% to 7572. Independent GP Practice contractor complaints increased by 14% to 5326.
- The total number of complaints that were closed in 2020/21 by NHS Boards went down by 31% (15,963).