Massive fall in hospital complaints

BBC Scotland not interested

From Public Health Scotland today:

  • There was a 23% decrease in the total number of NHSScotland complaints received in 2020/21 (24,905) compared to the previous year.
  • NHS Board complaints decreased by 29% to 17,333, while NHS Primary Care Service Contractors complaints reduced by 5% to 7572. Independent GP Practice contractor complaints increased by 14% to 5326.
  • The total number of complaints that were closed in 2020/21 by NHS Boards went down by 31% (15,963). 

https://www.publichealthscotland.scot/publications/annual-report-on-complaints/annual-report-on-nhs-complaints-2020-to-2021/

2 thoughts on “Massive fall in hospital complaints”

Leave a Reply

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. ( Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out /  Change )

Cancel

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.