My first complaint about the selective bias in Marr’s use of Stirling University research showing care home deaths to be significantly higher in English homes:
They sent me the same general response they’d sent to everyone who had complained about the wider deaths and not the care homes – lazy, stupid, contemptuous?
I complained again. Two days later, this quick email response today:
Dear Prof Robertson
Thank you for contacting us regarding BBC One’s ‘The Andrew Marr Show’ which was broadcast on 29 November.
We were sorry to read of your disappointment with the response you received to your complaint and we hope that this adequately addresses your concerns.
We note your concerns about Andrew’s interview with Nicola Sturgeon.
The job of presenters such as Andrew is to put forward the questions likely to be in the minds of viewers and to look for answers, however it is not possible to raise all the points that some people would like to be explored during an interview and we appreciate that not everyone in our audience will be satisfied with the questions asked.
Andrew questioned the First Minister on a wide range of issues over the course of their exchange, but we recognise your disappointment that the specific findings from the University of Stirling highlighted in your complaint were not raised during the programme.
Andrew Marr is an experienced and respected presenter and we feel the approach adopted by him during this interview was appropriate and in line with the standard that regular viewers would expect.
Finally, we would once more like to assure you that your complaint has been forwarded to senior management as well as the team at ‘The Andrew Marr Show’ and your points were included on our overnight reports.
Thank you once again for getting in touch.
BBC Complaints Team
They’re sorry I was disappointed to get a response to a different complaint?
They recognise my disappointment that they chose to ignore the key, main, finding of research and extracted something irrelevant?
Marr is ‘respected’ so….?
My third complaint:
Sigh. I admit it, I’m tiring.