From the Health and Care Experience Survey 2017/18:
Over 130,000 individuals registered with a GP practice in Scotland responded to the 2017/18 Health and Care Experience Survey. The survey asked about people’s experiences of accessing and using their GP practice and other local healthcare services; receiving care, support and help with everyday living; and caring responsibilities. The main results from the 2017/18 survey are:
The GP Practice
· 83% of people rated the overall care provided by their GP practice positively, this was down two percentage points from the last survey.
· 87% of people found it easy to contact their GP practice in the way that they want to and around three quarters were happy with their GP practice opening hours.
· 67% of people rated the arrangements for getting to see a doctor positively and 70% of people rated the arrangements for getting to see another medical professional positively.
· 93% of people were able to obtain two working day access to their GP practice; this is a slight increase from the previous survey.
Explaining this success: